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Why I Hate AT&T Broadband
A Tragic Comedy.
Earlier this month, I upgraded my cable television service to "digital" cable, so I could get all of those way-cool TV channels that I never have time to watch.
Somehow, in typical AT&T fashion, they deleted my cable-modem account as part of my "upgrade". (Value added service?)
After discovering that I was unable to connect, and troubleshooting my system here, I called AT&T and had them reactivate my account.
That was a week ago.
The first tech-support agent I spoke with was unable to activate my email address. After consulting with his "floor-supervisor", he filled out a trouble-ticket and sent it up to "tier-2". He assured me that they would have my email working in 24-48 hours.
48 hours later, messages sent to my email address were still being bounced as "unknown user". The second tech-support agent I spoke with filled out a second trouble ticket, and let me know that it would be resolved in 72 hours.
72 hours later, the third tech-support agent filled out a third trouble ticket and assured me that they would call me as soon as they were able to fix my email.
This morning, while reading slashdot.org, I discover that next month AT&T Broadband is migrating all of their *@mediaone.net customers (of which, I am one) to *@attbi.com.
Hmmm... 2 + 2 = 4. Thus, AT&T Broadband's tech-support has been lying to me for a week; stringing me along until they switch over my email.
It's just too bad for me that I use that email address as the primary contact point for several domains that I admin, and for all of my on-line purchases and billing.
It's just too bad for me that this happened because I upgraded my friggin' service!
DSL is looking more and more attractive...
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| - Lars |
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